Delivery & Returns

DELIVERY LOCATIONS

Classical Orangeries delivers worldwide. Delivery times may vary from products and country.

 

PROCESSING YOUR ORDER

If you are interested in our products, please click on our “Request Price” button and fill in the fields. Afterwards Classical Orangeries will contact you and help you further with the purchase of our product / products.

 

TRACKING ORDERS

All our orders have tracking. We use different shipping companies, as the size of products can vary. If your order has not arrived, please contact our customer service department for assistance of tracking at mail@classicalorangeries.com.

Your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders.

 

DELIVERY TIMES

All our orders are processed as soon as possible. Our products have varying delivery times. Classical Orangeries will not guarantee a fixed delivery time. Please contact us at “Request Price” to hear about the delivery time for the product, as well as delivery cost to your location.

 

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item, DO NOT OPEN IT. We will not accept any returns or provide refunds of items that has been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 5 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item)

 

PRICES AND PAYMENT

All prices on our website is in EUROS and are without local VAT, taxes and delivery. Prices are subject to change without notice.

If you are interested in one of our products, please press the “Request Price” button. Please fill in the fields under “Request” and our team who will help you.

 

RETURN AND EXCHANGE

You can return your item up until 14 days after the day on which you receive the item, by notifying us. This means that if you change your mind about the item or for any other reason you decide you do not want to keep the item, you can notify us of your decision to cancel the purchase, and then return the item to us for a refund.

 

HOW TO CANCEL

If you wish to cancel an order, you must let us know that you have decided to cancel. You must do this by sending Classical Orangeries an e-mail – mail@ClassicalOrangeries.com

You must include your order number in the written notice, and clearly specify which items you wish to return.

You must buy the return label yourself and send the item back to the following address.

Return adress:

Classical Orangeries ApS

Dyrehavevej 10

2930 Klampenborg

You cannot cancel an order simply by refusing to receive the order, if you have not given us adequate notice that you want to cancel. When you send cancellation notice by email, you will receive confirmation by email.

Where you cancel the order after the item has been delivered, you agree to return the item to us by following our procedure. Please read more under Terms & Conditions. (HERE)